When reading a HostMonster review, you should always read about the customer support. The customer support should be friendly and polite and always available. You should also not read that you will be passed from person to person without any of your questions answered.
The customer support is important, even if you have been making websites for years. They are sometimes the only people who can help with website downtime complications or problems with the server that you are running on. Sometimes, there are things that you just cannot do yourself.
If you are a novice at website development then the customer support should also be able to answer all of your questions that you may have. This will include your site maintenance and anything about the code that you are using. Asking them to do everything for you may be just a little out there but they should definitely be able to give you tips and advice along with giving you details of why your website is not running how you expected it to.